Refund Policy

At MRO Logix Aviation, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are provided for our subscription-based services. By subscribing to our service, you agree to this Refund Policy and our Terms of Service.

You can cancel your subscription at any time. When you cancel, your subscription will remain active until the end of the current billing cycle. You will not be charged for subsequent billing cycles. To cancel your subscription, please go to your account settings or contact our support team for assistance.

We offer a 30-day money-back guarantee for new customers on their initial subscription payment. If you are not satisfied with our service within the first 30 days of your subscription, you may request a full refund.

Refunds are generally not provided for partial subscription periods or for renewals. However, we may consider refund requests on a case-by-case basis under special circumstances, such as a service outage or a billing error. All such requests will be reviewed at our sole discretion.

To request a refund, you must contact our support team within the 30-day guarantee period. Please provide your account information and the reason for your refund request. You can contact us via email at technical-support@mro-logix.com or through our contact form on the website.

Once we receive your refund request, we will review it and notify you of our decision. If your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Any setup fees, custom development work, or other one-time service fees are non-refundable. Only subscription fees are eligible for a refund under this policy.

MRO Logix reserves the right to modify this Refund Policy at any time. We will notify you of any significant changes by posting the new policy on our website. Your continued use of our service after any changes indicates your acceptance of the new policy.

If you have any questions about our Refund Policy, please contact us at technical-support@mro-logix.com.